Policy
PRIVACY POLICY
Last updated: January 2026
Information We Collect
We collect information you provide directly to us when placing an order: name, email address, shipping address, phone number, and payment information. Payment data is processed by Stripe and never stored on our servers. We also collect browsing data (pages visited, time spent) via analytics cookies with your consent.
How We Use Your Information
We use your information to process orders, send order confirmations and shipping updates, respond to customer service inquiries, and improve our products and services. We do not sell your personal data to third parties.
Cookies
We use essential cookies for site functionality (cart, login session) and optional analytics cookies to understand how visitors use our site. You can manage cookie preferences at any time via the cookie consent banner.
Data Retention
Order and account data is retained for 7 years to comply with tax and accounting regulations. You may request deletion of non-order data by contacting support@thelabdiamondco.com.
Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at support@thelabdiamondco.com. We will respond within 30 days.
Contact
For privacy-related questions, contact The Lab at support@thelabdiamondco.com. Mailing address: AJG Diamonds LLC, United States.